Ticket status helps to understand whether your matter is closed. It can be your application to a campaign, invitation for a campaign, or a question to an advertiser regarding everything that might concern you and your work.
Ticket statuses
Status | Description | Writing a new message | Closing a ticket |
Accepted | You accepted an invitation for a campaign, but didn't close a ticket. | Yes | Yes |
Approved | An advertiser approved your application for a campaign, but didn't close a ticket. | Yes | No |
Closed | You or an advertiser aren't waiting for a response. The matter is closed. | No | - |
In progress | Both you and an advertiser replied in a ticket, but didn't close it. | Yes | Yes |
New | You or an advertiser opened a new ticket and now waiting for a response. | Yes | Yes |
Please contact Affise Customer Support team regarding all raised questions via the e-mail: [email protected].