Tickets is a tool that allows you to communicate with advertiser as well as to apply for a campaign. Advertisers can also use the same tool to reach you and ask some questions, or to invite you to work with a campaign.
Ticket is a chat, where you can send messages, attach files and send emojis. In a ticket, there is a bot that points main actions happened in the ticket: sending application for a campaign, getting invitation to work with a campaign (from an advertiser), approving an application by an advertiser, etc.
Tickets have different statuses indicated whether your or advertiser's matter is closed or not.
Tickets on Reach
Tickets are located here: Tickets.
where:
Active: tickets in all statuses, except Closed. You can write a new message in a ticket.
Unread: tickets in the New status: all that you haven't opened yet and haven't replied.
Closed: tickets, where a matter is solved. You can't write a new message in a ticket.
All: all tickets in all statuses.
A tickets list:
ID: a unique ticket ID.
Type: a ticket topic.
Status: a ticket status.
From/To: a mailer and an addressee.
Created on: date and time of the first message.
Last update: date and time of the last message.
Related campaign: a campaign, which the ticket topic is related to. You or an advertiser can select a campaign when creating a ticket.
Last message preview: text of the last message, including a bot's response.
Menu: the options depend on a ticket status.
View: you can view the ticket (a ticket chat).
Accept: you can accept an advertiser's invitation for a campaign.
Close: you can close the ticket.
Reject & Close: you can reject an advertiser's invitation for a campaign and close the ticket immediately.
Ticket chat
By clicking the ticket in the ticket list, you can get to the ticket chat.
In the left pane, you can:
Website: go to the advertiser company's website.
Preview: go to a campaign page if a ticket is related to some campaign.
In the right pane, you can:
See the chat history.
Send a new message.
There is a non-customized Reach bot, which states the main actions happened in the ticket:
Creating a ticket
Closing a ticket
Applicating for a campaign
Inviting for a campaign
Approving the application
Accepting the invitation
Rejecting the application
Rejecting the invitation
What to do next
Please contact Affise Customer Support team regarding all raised questions via the e-mail: [email protected].