Ticket status helps to understand whether your matter is closed. It can be your invitation to a campaign, publisher's application for a campaign, or a question by your publisher regarding everything that might concern you and your work.
Ticket statuses
Status | Description | Writing a new message | Closing a ticket |
Accepted | A publisher accepted an invitation for a campaign, but didn't close a ticket. | Yes | Yes |
Approved | You approved a publisher's application for a campaign, but didn't close a ticket. | Yes | No |
Closed | You or a publisher aren't waiting for a response. The matter is closed. | No | - |
In progress | Both you and a publisher replied in a ticket, but didn't close it. | Yes | Yes |
New | You or a publisher opened a new ticket and now waiting for a response. | Yes | Yes (if the ticket is not about connecting a publisher to the campaign) |
Please contact Affise Customer Support team regarding all raised questions via the e-mail: [email protected].